VELNORA Fashion Hub – Shipping Policy

Last Updated: September 2026

At VELNORA Fashion Hub, we aim to process and deliver every order safely and as quickly as reasonably possible. Please read the following shipping terms before placing your order.

1. Shipping Availability

VELNORA Fashion Hub currently delivers to serviceable locations within India.

Delivery availability may depend on the customer's PIN code and the serviceability of our courier/logistics partners. We may expand, restrict, or update serviceable locations from time to time.

If an order cannot be shipped to the provided location due to courier non-serviceability or another operational reason, we will contact the customer and, where applicable, cancel the order and process the eligible refund.

2. Shipping Charges

Our current standard shipping charge is:

• ₹50 shipping on orders below ₹2,000
• FREE standard shipping on orders of ₹2,000 or above

The shipping charge applicable to an order will be displayed at checkout before payment is completed.

Shipping rates, free-shipping thresholds, and promotional shipping offers may be updated from time to time. The amount displayed and confirmed at checkout will apply to the order, subject to correction of any obvious technical error.

3. Order Processing & Dispatch

After successful order confirmation and payment verification, we will prepare the order for dispatch.

Most orders are generally processed and dispatched within 1–3 business days, subject to product availability, order verification, holidays, operational conditions, and other circumstances.

Customers will be informed where reasonably possible if an unusual delay materially affects order processing.

4. Estimated Delivery Time

Standard delivery is generally estimated at approximately 5–8 business days after the order is processed, depending on the destination and courier serviceability.

Delivery estimates are approximate and not guaranteed delivery dates.

Delivery may occasionally take longer due to circumstances such as courier delays, weather conditions, public holidays, festivals, regional restrictions, transportation disruptions, high order volumes, natural events, or other circumstances beyond our reasonable control.

5. Prepaid Orders

Orders placed through our website are currently processed using the payment options available at checkout.

An order will be processed as a paid order only after successful payment confirmation from the applicable payment provider.

If money is deducted from the customer's account but the order/payment is shown as unsuccessful, customers should contact us with the relevant order/payment details so the transaction can be reviewed.

6. Courier & Logistics Partners

VELNORA Fashion Hub may use different courier, postal, or logistics services depending on destination PIN code, serviceability, shipping cost, parcel requirements, and operational availability.

We reserve the right to select or change the logistics provider used for an order where reasonably necessary.

7. Shipment Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates are generated by the applicable courier/logistics provider and may occasionally take some time to appear or update after dispatch.

8. Correct Delivery Information

Customers are responsible for providing a complete and accurate delivery address, PIN code, name, and contact number while placing an order.

Please review your shipping information carefully before completing your order.

If you notice an error in your delivery information, contact VELNORA Fashion Hub as soon as possible. We will try to assist if the order has not yet been dispatched, but an address change cannot always be guaranteed after dispatch.

9. Failed Delivery / Undeliverable Orders

A shipment may be returned to VELNORA Fashion Hub if delivery cannot be completed because of reasons such as:

• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect/unreachable contact number
• Customer unavailable after reasonable delivery attempts
• Customer refusing the shipment
• Other customer-attributable delivery issues

If a prepaid order is returned to us for a customer-attributable reason, any re-shipment or eligible refund will be handled after the parcel has been returned and verified.

Applicable forward shipping, return-to-origin (RTO), or re-shipping charges may be charged to the customer or deducted from the eligible refund where permitted by our policies and applicable law.

10. Cancellation While Shipment Is In Transit

If a customer requests cancellation after an order has already been dispatched or handed over to the courier, including while the parcel is in transit, immediate cancellation or interception of the shipment may not always be possible.

Where possible, we may request the courier to return the shipment to VELNORA Fashion Hub.

The eligible refund will normally be processed after the parcel has safely returned to us and has been verified.

For a customer-requested cancellation after dispatch, applicable shipping/logistics charges already incurred, including forward shipping and return-to-origin (RTO) charges, may be deducted from the eligible refundable amount where permitted.

If the cancellation is required because of an error attributable to VELNORA Fashion Hub, it will be handled according to our Return, Exchange & Refund Policy and applicable law.

11. Refusal of Prepaid Delivery

If a customer refuses delivery of a prepaid order without a verified issue attributable to VELNORA Fashion Hub, the shipment may be treated as a customer-requested cancellation after dispatch.

Once the parcel returns to us and is verified, the eligible refund may be processed after deduction of applicable shipping/RTO charges where permitted.

12. Damaged, Wrong or Missing Product

If you receive a damaged, defective, wrong-size, wrong-colour, wrong product, or an order with a missing item, please follow the claim procedure and time limit stated in our Return, Exchange & Refund Policy.

For such claims, customers should retain all packaging and provide the required evidence, including the clear and continuous unboxing video specified in our Return, Exchange & Refund Policy.

13. Delayed Shipments

Once a shipment has been handed over to the courier/logistics provider, certain transportation and delivery events are outside our direct control.

However, if your order is significantly delayed, please contact VELNORA Fashion Hub and we will make reasonable efforts to check the shipment status with the logistics provider.

A temporary courier delay does not automatically mean that the shipment is lost or eligible for an immediate refund.

14. Lost Shipments

If a courier/logistics provider confirms that a prepaid shipment has been lost in transit, VELNORA Fashion Hub will review the order and provide an appropriate resolution, which may include a replacement or refund, subject to availability, verification, and applicable law.

15. Contact Us

For questions regarding shipping, tracking, delivery, or an order, please contact VELNORA Fashion Hub using the contact information provided on our website.

By placing an order with VELNORA Fashion Hub, you acknowledge that you have reviewed this Shipping Policy along with our applicable Terms of Service and Return, Exchange & Refund Policy.